BRAND ADVOCACY refers to the fourth and final stage of the customer flow. In here, the young person transforms from being a customer to a promoter. This is when we encourage our EPs to share their experiences in hopes too empower more young people to experience the leadership development we offer. We also guide our EPs on to what their next step would be.
BRAND ADVOCACY KPI: # of Promoters and NPS score
BRAND ADVOCACY KPI: # of Promoters and NPS score
REINTEGRATION
Reintegration is a required touchpoint for ALL completed EPs.
Below is a sample presentation you can use to guide you on how to deliver Reintegration:
Below is a sample presentation you can use to guide you on how to deliver Reintegration:
To download the presentation: https://docs.google.com/presentation/d/14ecVfVxg9-tEIxNGSpfKv1V7RDk2Q2mmwyeTruHxccA/edit#slide=id.p22